Account
Delete your SilkDriver account
Ask us to delete your SilkDriver account and the personal information that goes with it. This page is for both customers and drivers.
1. Send your request
Use the form below, or email us from the address registered on your account.
2. We verify it
We confirm that the request comes from the account holder. We may write to you to check.
3. Account deleted
Account deletion requests are generally processed within 30 days. Records the law requires us to keep are retained for the applicable retention period.
Prefer email?
Write to privacy@drivercompany.in from the email address registered on your account and ask us to delete it.
What is deleted
- Your account and sign-in, so you can no longer log in.
- Your profile: name, email address and mobile number.
- Vehicle details and other profile information you added.
- For drivers: licence details, uploaded documents, profile photograph and application information.
What we may need to keep
Deleting an account does not remove records that the law requires us to keep. Those records are retained for the applicable retention period and then deleted: booking, payment and other financial records may be retained for up to 7 years where required for legal, accounting, tax, fraud-prevention or dispute purposes. They are kept only for those purposes. See section 6 of our Privacy Policy.
Before you ask
- Complete or cancel any booking that is still open.
- Drivers: settle any wallet balance that is due and withdraw any earnings that are payable, so that nothing is left outstanding on the account.
- Deletion is permanent. To use SilkDriver again you would create a new account.
Questions
Privacy and deletion requests: privacy@drivercompany.in. General support: support@drivercompany.in · +91 79977 70220.