Privacy Policy

SilkDriver ("we", "us", "our") is a chauffeur service: you book a professional driver for your own vehicle. We do not provide, own or rent vehicles.

SilkDriver is the public brand of the driver service at drivercompany.in, previously published as "Driver Company". It is operated by KATTULA OMKAR SRI HARSHA, Marvel, 5th Floor, Khaitalpur, Hyderabad.

This policy covers the SilkDriver website and the SilkDriver customer and driver apps. Privacy requests go to privacy@drivercompany.in.

We collect only what we need to run the service. What that is depends on how you use it.

Account information

Your name, email address and mobile number, and the sign-in details needed to keep your account secure.

Booking information

Pickup and destination addresses, date and time, the type of service, the fare, notes you add for the driver, details of the vehicle you ask us to drive (for example make, model and manual or automatic), your booking history, and ratings and feedback.

Location information

• Customers: with your permission, your device's location while you are using the service, to fill in your pickup point and find nearby drivers. This is optional — you can type the pickup address instead.
• Drivers: the driver's location while they are online and during a trip, including when the driver app is in the background, so that nearby bookings can be offered and the customer can follow the trip.

Payment information

The payment method you choose, the amount, and the payment status and reference. Where a payment is made online, card, UPI and bank details are entered with the payment provider and are not stored by us. For drivers we also keep earnings, commission, wallet and payout records, and the bank or UPI details a driver gives us for payouts.

Driver verification information

For people who apply to drive: name, contact details, driving experience, driving licence details, and the outcome of our review of the application.

Documents uploaded by drivers

Copies of the driving licence and identity documents, and a profile photograph, uploaded by the driver for verification. These are visible only to the driver and to the staff who review applications; the profile photograph is shown to a customer whose booking the driver has accepted.

Technical information

Device and log information needed to run the service securely (for example app version and device type), and a notification token so that the driver app can receive booking alerts.

• To create and manage accounts.
• To take bookings, match customers with available drivers, and show booking status and live trip tracking.
• To calculate fares and to record payments, commissions, payouts and approved refunds.
• To verify drivers and review the documents they upload.
• To provide support and to handle complaints and disputes.
• To keep the service safe, prevent fraud and misuse, and meet legal, tax and accounting obligations.

We do not sell personal information and we do not use it for third-party advertising.

Between a customer and their driver. Only what is needed for the trip: name, pickup and destination, notes for the driver, vehicle details, a contact number, and the driver's photograph, rating and live location during the trip.

Service providers. We use carefully chosen providers who process information on our behalf and only for the purposes above:

• cloud hosting, database and sign-in;
• maps, place search and address lookup;
• push notifications to the driver app;
• online payments and driver payouts, where online payment is available.

Authorities. Where the law requires it, or where it is necessary to protect the safety or rights of our customers, drivers or the public.

We use encrypted connections, access controls based on each person's role, and database rules that limit each user to the information they are entitled to see. Driver documents are kept in private storage. No system is completely secure; please tell us straight away if you believe your account has been misused.

• Account profile information is kept while your account is active. After a verified deletion request it is deleted, except for records the law requires us to keep, which are retained for the applicable retention period.
• Booking, payment and other financial records may be retained for up to 7 years where required for legal, accounting, tax, fraud-prevention or dispute purposes.
• Live trip location is kept only as long as it is needed to run the trip, for safety, and to resolve disputes.
• Driver verification documents are kept while the driver's account is active and for as long afterwards as the law requires.

Subject to applicable Indian law, you can ask us to give you access to your personal information, correct or update it, or delete it, and you can withdraw consent where we rely on consent — for example by turning off location permission on your device. You can update your profile from your account.

For any other request, or to raise a concern about how your information is handled, write to privacy@drivercompany.in. We may need to confirm your identity before acting on a request.

You can ask us to delete your account at any time from the Delete Account page, or by writing to privacy@drivercompany.in from your registered email address. We verify that the request comes from the account holder and then delete the account and the personal information associated with it, except the records described in section 6. Account deletion requests are generally processed within 30 days.

The service is for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.

We may update this policy. The current version is always on this page, with the date it was last updated.

Support

support@drivercompany.in · +91 79977 70220

Privacy requests

privacy@drivercompany.in

Driver support

hello@drivercompany.in

Operated by

KATTULA OMKAR SRI HARSHA

Address

Marvel, 5th Floor, Khaitalpur, Hyderabad