Terms & Conditions

These terms apply when you use the SilkDriver website and apps. By creating an account or making a booking you agree to these terms, to our Privacy Policy and to our Refund & Cancellation Policy.

SilkDriver is the public brand of the driver service at drivercompany.in, previously published as "Driver Company". It is operated by KATTULA OMKAR SRI HARSHA, Marvel, 5th Floor, Khaitalpur, Hyderabad.

In these terms "we", "us" and "our" mean the operator named above.

• SilkDriver provides a chauffeur service: a professional driver drives your own vehicle — for trips within the city, by the hour, outstation and to or from the airport.
• You provide the vehicle. We do not own, provide, lease or rent the vehicle, and we are not a taxi, ride-hailing or vehicle-rental service.
• The services offered, and the areas in which they are available, are the ones shown when you book.

You must be at least 18 years old and able to enter into a binding agreement. Keep your account details accurate and your sign-in details private; you are responsible for activity on your account. An account is used in one role only — customer or driver.

• A booking is a request until a driver accepts it. It is confirmed when a driver accepts.
• If no driver is available, the booking is closed and you are not charged.
• A driver can hand a booking back before the trip starts. We can then look for another driver; you may keep waiting or cancel.
• Give accurate pickup, destination and timing details, and be at the pickup point at the booked time.

• An estimated fare is shown before you confirm a booking. Fares are in Indian Rupees.
• The final fare may differ from the estimate where the trip itself differs — for example an hourly booking in the app is charged for the time actually used, subject to the minimum shown when you book.
• The fare covers the driver's service only. Tolls and parking charges that arise during a trip — and state permit charges on an outstation trip — are not included in the fare and are not collected by us; where they apply, you pay them directly as they arise.
• Payment is made after the trip is completed. This website does not take payments: the fare is paid directly to your driver, or online where an online payment option is offered for your booking in the SilkDriver app. A trip is marked as paid once the payment is confirmed.

Cancellations and refunds are covered by our Refund & Cancellation Policy, which forms part of these terms.

• As the vehicle owner (or the person entitled to use it) you remain responsible for valid vehicle registration, valid motor insurance and every other document the law requires for the vehicle, and for making sure the vehicle is roadworthy and may lawfully be driven by the assigned driver.
• We do not provide insurance for your vehicle, its occupants or its contents.
• Tell the driver about anything unusual in how the vehicle operates, and keep the vehicle's documents available in the vehicle as the law requires.

Drivers are independent service providers who partner with SilkDriver; they are not our employees. Drivers are verified before they can accept bookings, must hold a valid driving licence, must follow traffic and other applicable laws, and must drive with reasonable care. A driver's access may be suspended or withdrawn for safety, fraud or service-quality reasons.

• Seat belts must be worn, and traffic laws apply at all times.
• A driver may refuse to start, or may end, a trip where continuing would be unsafe or unlawful — for example if the vehicle is not roadworthy or its documents are not valid.
• Treat drivers with respect. Abuse, threats or harassment are not tolerated.
• In an emergency, contact the emergency services first, then tell us.

You must not:

• use the service for any unlawful purpose, or ask a driver to break the law;
• give false information, impersonate someone else, or create accounts in bad faith;
• harass, threaten or abuse a driver, a customer or our staff;
• interfere with the website or apps, or try to access another person's information.

We may suspend or close an account that is used in breach of these terms.

To the extent permitted by applicable law, our liability for a particular booking is limited to the amount paid for that booking. Nothing in these terms limits any liability that cannot legally be limited.

Please raise any booking or payment dispute within 7 days of the booking or payment concerned, by contacting support. We will look into it and respond. Most questions can be settled this way; where they cannot, section 14 applies.

We may update these terms. The current version is always on this page, with the date it was last updated. Continuing to use the service after a change means you accept the updated terms.

These terms are governed by the laws of India. The courts at Hyderabad, Telangana, India have jurisdiction over any dispute arising from them.

Support

support@drivercompany.in · +91 79977 70220

Driver support

hello@drivercompany.in

Operated by

KATTULA OMKAR SRI HARSHA

Address

Marvel, 5th Floor, Khaitalpur, Hyderabad